Best Buy

BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels. Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in. We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly. To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tropicaire Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support. Staff in store was friendly. But you cannot call the store and get help. Best Buy seems to have switched to inept customer service outsourced to another third world country for cheap labor. Our delivery date was pushed back by over a week and could not get a store employee on the phone to correct this issue. Will be spending my money at another store for appliances going forward. Hi Franz, Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. We would love to address any questions or concerns you may have. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64428200 as reference. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian

Richard Bland
5 Star
Geek Squad - Helena. This team is awesome! worth every dollar to become a member. Everytime I have an issue with my computer I'm able to bring to these guys , Helena, Zoe and more... they are always able to fix the problem! They are very polite, listen and can run through the issue in a speedy way! Great service!
Tuesday 12th November 2024

Luci Nove
1 Star
i went to this best buy to exchange my mac hook for a new one and the service was HORRIBLE. First of all we were waiting at the apple department of the store for like 20 minutes and nobody was coming to help us until someone came and he was the only one there and then we went to the customer service line to do the exchange and waited another 10 minutes for someone to help us because NOBODY there knew what to do except for this guy called chris and he was being super rude and unhelpful he took my macbook and said it was POOR quality which is BS because it had tiny scratches on the bottom. Anyways when we confronted him about it he was being extremely unhelpful again and said the tiny scratches made the laptop bad quality (im gna insert pics of the scratches in question) and he was being unhelpful and gave a bad attitude throughout the entire interaction literally the worst service. We went to a second location and they told me the macbook was in great condition and i was able to exchange it with no problem so i have no idea why it was such a problem at this location. Im going ti insert pictures of my macbook that was supposedly “poor quality”.
Saturday 24th August 2024

Franz Necuze
1 Star
Staff in store was friendly. But you cannot call the store and get help. Best Buy seems to have switched to inept customer service outsourced to another third world country for cheap labor. Our delivery date was pushed back by over a week and could not get a store employee on the phone to correct this issue. Will be spending my money at another store for appliances going forward.
Friday 15th November 2024

Victor Dorante
1 Star
I am writing to express my disappointment regarding a recent experience at your Best Buy store located at 7751 Bird Rd, Miami FL 33155. I visited with the intention of purchasing ceiling speakers of Sonance brand, model MAG6R. Upon entering the home theater section, I noticed six boxes of these speakers with a promotional sign indicating a price of $169.99. I chose to buy three pairs at the advertised price. However, when I proceeded to the cashier to make the purchase, I was informed that the actual price was $699.99. I requested to speak with a manager, and manager Melanie Molina, in a rude and unpleasant manner, insisted it was a pricing error and refused to sell me the speakers at the advertised price. Unfortunately, I did not receive an apology for the price discrepancy or for the unprofessional behavior displayed by the manager. Subsequently, the manager left the situation without offering any solution or further assistance. This experience has been profoundly disappointing and unsettling as I perceive this as misleading advertising on your establishment’s part. The lack of rectification or apology from the staff, especially manager Melanie Molina, not only affected my trust as a customer but also leaves a negative impression of your customer service. I hope that this matter can be appropriately addressed, and some measures can be taken to rectify this unfortunate experience. Sincerely, Victor Dorante
Saturday 6th January 2024

Paul Sanz
5 Star
The only big box electronic store since TigerDirect and Circuit City went out of business. Convenient for looking at big LCD TVs before buying. They also offer a price match if you see one cheaper online
Saturday 2nd November 2024